Terms & Conditions of Booking & Booking Deposit

By placing a booking with us (Alpine Backcountry Lodge) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website (2 per room). Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

To secure any booking we require a deposit to be paid in advance, this non refundable deposit amount is = ¥20,000. Deposit payments must be 'cleared funds' before a booking can be confirmed.

Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or if they are causing a disturbance / nuisance to other guests, neighbours or the owners.

Check-in & Check-out

Guests must check-in and check-out by the times stated below;

• Check-in after 2pm and before 8pm on day of arrival, although later check-in may be possible if expressly agreed to in advance.

• Check-out by 10am on day of departure. While you must clear your room by this time, please feel free to linger longer in the lodge.

Cancellation, Deposit & Non-Arrival Conditions

Guest who need to cancel a booking should contact us as soon as possible. Payment schedule and payments already received are only returned in accordance with the following conditions;

• ¥20,000 non refundable deposit required to confirm booking.

• Full payment required by 30 days prior to arrival.

• Cancellation made at least 15 days in advance of arrival date = Refund less deposit.

• Cancellation made 14 days or less of arrival date = 50% refund less deposit.

• Cancellation made 48 hrs or less of arrival date = No refund issued.

It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

WiFi Fair & Appropriate Usage Policy

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

Internet access if provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Smoking

Smoking is not allowed inside the accommodation and we mean tobacco products including, but not limited to, cigarettes, e-cigarettes, pipes, cigars, snuff and chewing tobacco. When smoking outside, dispose of butts in appropriate waste disposal units - please do not flick them. We will give smokers a pocket ashtray and if you need more, please take them from the hall cupboard.

Parking

Where on-site parking is provided guests accept that they park their vehicles at their own risk.

Your Personal Details & Privacy

We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if non Japanese guests. We are required to take a copy of every non-Japanese guest’s passport photo page on arrival.

Part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy (see link below).

You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed.

Our Right To Cancellation

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.